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Customer Service

Since our inception, Galilee Silks has always been 100% committed to the satisfaction of you, our valued customer. Should you have any questions, please feel free to contact us. We will be happy to answer your questions regarding our products and company. Upon receipt of your email, our policy is to answer your question within the following business day.

Here is how you can obtain our wholesale prices and other information:

Send your company information and your questions to orders@galileesilks.com or by going to our “contact us page”

You can also call us with your questions at any time:

Telephone: 972-4-8484240
Moblie: 972-52-6769604
Fax: 972-4-8484240

Mail address: Galilee Silks
7 HaSigalit St.
Binyamina 30515322
ISRAEL

 

Shipping and Returns

1. Shipping Policy
You can trust that your order will be quickly processed and safely delivered.
Items in stock will typically ship out within 1 to 2 business days.
As most of our tallits are made to order, please allow up to 2 weeks from order placement to shipping. At the time your order is shipped, you will receive an email with the relevant tracking information.

SHIPPING RATES

Worldwide Standard shipping fee of $20 applies to all orders of $148 and less.

We offer standard FREE SHIPPING by Eco-Post on orders of $149 and above. Delivery is expected to take 2-3 weeks.

For faster delivery, you can choose delivery by DHL. This service’s cost is $35 and delivery is expected to take 2-3 business days from the moment the hand made item is ready.

 

2. Taxes

All Galilee Silks online items are priced without taxes and are priced for export only. Please contact us for domestic purchases.
Importing items into countries other than the US may result in additional taxes at the time of delivery. Please check with your local tax authority to be informed.

3. Cancellation, Return and Exchange Policy

Galilee Silks is fully dedicated to your complete satisfaction. If, for any reason, you wish to cancel your order, you may do so within 14 days. Transaction cancellation fee is 10% of the item’s value.

If, for any reason, you are dissatisfied with your purchase, we will happily exchange it for another item from our collections. Please email us at orders@galileesilks.com to receive a return number and arrange your exchange.

If, for any reason, you would like to return your purchased item, you should email us at orders@galileesilks.com to arrange the return.
The re-stocking fee for standard size items is 10% of the item’s value.
The re-stocking fee for custom-made items (non standard size) is 15% of the item’s value.
The customer is responsible to send the item back to us in new condition.
Once received at our factory, we will issue a refund.

Cancellation of a transaction is in accordance with the Consumer Protection (Cancellation), Htsa”a -2010 and Consumer Protection Act, 1981.

Privacy Notice

Galilee Silks knows that you care how information about you is used and shared, and we appreciate your trust and wnat you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting Galilee Silks, you are accepting the practices described in this Privacy Notice.

What Personal Information About Customers DoesGalilee Silks Gather?

The information we learn from customers helps us personalize and continually improve your shopping experience at Galilee Silks. Here are the types of information we gather.

  • Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you.
  • Automatic Information: We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use “cookies,” and we obtain certain types of information when your Web browser accesses our website.
  • E-mail Communications: To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your “Subscription” preferences by logging into your account.

What About Cookies?

Cookies are alphanumeric identifier text files that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as storage of items in your Shopping Cart between visits.

Does Galilee Silks Share the Information It Receives?

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely neccessary in order to complete your transaction and order.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide to us for purchasing of our products or services. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer by clicking the “log off” link located in the side menu.

Which Information Can I Access?

Galilee Silks gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.

Conditions of Use, Notices, and Revisions

If you choose to visit Galilee Silks, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of the state of our local state. If you have any concern about privacy of your personal information as used and collected within our website, please send us a thorough description by clicking on the “Contact Us” link on the side menu, and we will try to resolve it.

Our business changes constantly, and our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Give Us

You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to Galilee Silks. As a result of those actions, you might supply us with such information as your name, address, and phone numbers, and credit card information.

Questions

Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link on the navigation bar

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